Who we are
We are Hendon Christian Housing Association whose registered address is Benedict House, 61 Island Centre Way, Enfield EN3 6GS. Tel no: 01992 765900
We have appointed a managing agent, Christian Action (Enfield) Housing Association, who is our Data Controller & processor whose registered address is Benedict House, 61 Island Centre Way, Enfield EN3 6GS. Tel no: 01992 765900.
This is our main privacy notice
Why do we process personal data?
We collect and process personal information in order to deliver services to our customers and we are committed to being transparent about how we collect and use that information and to make sure we meet our data protection obligations.
When we collect personal information about you we will always make sure we:
What information do we collect about
We collect and process a range of information and
this will vary according to the type of service we are providing you with. Most
of the information we hold will be collected from you directly but we may also
receive information about you from third parties such as a local authority, GP
or health professional, or another community partner.
Information we may collect:
Some of the personal information, we collect is sensitive personal information (also known as special category data) which may include:
We use this type of data to ensure services are
delivered appropriately and to monitor equality, diversity and inclusion. We
will make sure we have appropriate security and confidentiality measures when
processing your sensitive personal information.
Why do we need the information?
There are a number of different reasons why we need
to collect and process your information.
Some of the information we require is part of a contractual agreement, and without it we will be unable to process applications for housing or other services. For example documents verifying your identity to make sure that an application is not fraudulent.
Much of the information we collect and process is for our legitimate business interests, which means it is needed for us to deliver our services effectively. This could include things like your housing history, details of your income and any communications needs that you have.
Where we rely on legitimate interests as a reason for processing data, we have considered whether or not those interests are overridden by your rights and freedoms as individuals and have concluded that they are not.
Who has access to your data?
Usually only Christian Action staff will be able to
see and process your personal information however sometimes we need to share
personal information we hold about you with other organisations that we work
with or who provide services on our behalf. We also sometimes share
information when you ask us to, for instance in support of a transfer to
another housing association. When sharing information we will comply with
all aspects of data protection law.
Where it is in our ‘legitimate business interests’ to share your information, we may do so without seeking your consent first. This may be with:
We may also share information when required by law for example where ordered by the Court. We may also share information when it is in an individual’s vital interests, such as needing protecting from immediate harm.
Where the information is special category data, for example about your health, we may need consent from you prior to sharing this information unless we are required or permitted to do so by law. We will be clear about what you are consenting to, will keep a record of your consent and you will have the right to withdraw your consent at any time.
Christian Action Housing will never sell your personal data to 3rd party organisations for marketing purposes.
How do we protect your data?
We take the security of your data seriously. We
have internal policies and controls in place to try to ensure that your data is
not lost, accidentally destroyed, misused or disclosed, and is not accessed
except by our employees or other authorised individuals.
Where we engage third parties to process personal data on our behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of your data.
To help us to ensure confidentiality of your personal information we may ask you security questions to confirm your identity when you call us. We will not discuss your personal information with anyone other than you unless we have a valid reason to do so or you have given us prior written authorisation.
How long will you keep my data?
Christian Action only holds records during the
period of our relationship and for a set period afterwards to allow us to meet
our legal obligations including resolving any follow up issues there may be
We have a document retention schedule which sets out how long we keep different types of information. This is based on National Housing Federation guidance, legal requirements and best practice.
Please contact us if you would like any more information.
What if you do not provide personal
When we ask you for information, we will make it
clear why we need it and also the consequences of not providing it. We will
also make it clear when you do not have to provide us with information.
There may be some circumstances where decisions
about whether to offer you a service or not is automated. Examples include
where we use credit reference agencies during affordability checks for market
rental and home ownership. Please contact us if you have any further questions.
Keeping you informed about our
We will use your contact details to send you
information and communicate with you about your tenancy or other services that
we offer such as our quarterly newsletter.
When you visit either the HCHA or the Christian
Action website we collect standard internet log information for statistical and
value for money purposes and we ensure we respect your privacy in the following
Our website may contain links to various third party websites. We are not responsible for the content or privacy practices of any external websites that are linked from our sites.
Your data protection rights
Under data protection law, you have rights
You are not required to pay any charge for exercising your rights. If you make a request, we will comply with the data protection requirements. .Please contact us at
firstname.lastname@example.org if you wish to make a request.
How to contact us or make a complaint
If you have any concerns about our use of your
personal information, or have any questions, require further information, or
would like to make a complaint you may contact us at:
The Data Protection Officer
Christian Action Housing
61 Island Centre Way
You can also complain to the ICO if
you are unhappy with how we have used your data.
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Keeping this privacy notice
We regularly review and update our privacy notices.
This privacy notice was last updated on the 1st February 2021.
Estate office: 583 Watford Way, Mill Hill, NW7 4RT Telephone: 01992 765 915
Registered office: Benedict House, 61 Island Centre Way, Enfield, EN3 6GS